Privacy Policy

01 Introduction

CMOB is operated by TPJ Ventures Pty Ltd (ABN: 18 620 693 585), trading as CMOB, based in Newcastle, NSW, Australia. We provide AI systems consulting, training, and implementation services for Australian businesses.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website (www.cmob.com.au), use our services, or otherwise interact with us.

We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We take reasonable steps to ensure your personal information is handled in accordance with these obligations.

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

02 Information We Collect

We may collect the following types of personal information:

Personal details you provide:

• Name and job title
• Email address
• Phone number
• Business name and industry
• Mailing or business address

Technical data collected automatically:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited, time spent on pages, and referring URLs

Engagement data:

• Content, documents, and business information you provide during consulting engagements, workshops, or audits
• Meeting recordings and transcripts (with your knowledge and consent)
• Communication records, including emails, messages, and call notes

Payment information: We do not store credit card details or banking information directly. Payment processing is handled by third-party payment providers. We may retain records of transaction amounts and dates for accounting purposes.

03 How We Collect Information

We collect personal information through the following methods:

Directly from you:

• Contact forms and enquiry forms on our website
• Email correspondence
• Phone calls and video meetings
• In-person meetings, workshops, and training sessions
• Proposals, contracts, and engagement agreements
• Surveys, quizzes, or interactive tools (such as our AI Readiness Quiz)

Automatically:

• Cookies and similar tracking technologies on our website
• Web analytics platforms
• Server logs

From third parties:

• Referral partners, including Aether AI and other channel partners, where you have been referred to us for services
• Publicly available sources, such as business directories, LinkedIn, and company websites
• Lead generation and outreach platforms used in the normal course of business development

04 How We Use Your Information

We use your personal information for the following purposes:

• Service delivery: to deliver AI Readiness Audits, AI Advantage Setups, AI Quickstart packages, workshops, training (including CRTFD programmes), and implementation projects
• Communication: to respond to enquiries, provide project updates, send proposals, and manage ongoing engagements
• Service improvement: to analyse how our website and services are used, identify areas for improvement, and develop new offerings
• Marketing: to send you information about our services, events, and content, where you have opted in or where we have an existing business relationship (you can opt out at any time)
• Legal and regulatory compliance: to comply with applicable laws, regulations, and legal processes
• AI tool processing: in the course of delivering our services, your data may be processed through AI tools and platforms. See Section 5 for details
• Business operations: to manage invoicing, payment records, and internal administration

05 AI Tools and Data Processing

CMOB uses artificial intelligence tools and platforms as part of our service delivery. This includes, but is not limited to, Claude by Anthropic and other AI-powered tools for analysis, content generation, workflow automation, and consulting outputs.

You should be aware of the following:

• Client data may be processed through AI tools in the course of delivering our services. This processing is performed to fulfil our engagement with you and is subject to the terms of the relevant engagement agreement.
• CMOB does not use client data to train AI models. We do not contribute your personal or business information to any model training datasets.
• Third-party AI providers have their own privacy policies and data handling practices. We encourage you to review these policies. For Anthropic (Claude), you can review their privacy policy at anthropic.com/privacy.
• CMOB takes reasonable steps to select AI tools from reputable providers and to configure them in line with best practices for data security and privacy.
• Where possible, we anonymise or de-identify client data before processing it through AI tools. However, some service delivery requires the use of identifiable information.

If you have concerns about how your data may be processed through AI tools, please contact us before or during your engagement so we can discuss your requirements.

06 Disclosure of Information

We may disclose your personal information to the following categories of recipients:

• Service providers: third-party providers who assist us in delivering our services, including hosting providers, analytics platforms, project management tools, email platforms, and payment processors. These providers are contractually required to protect your information.
• Partners: where you have been referred to us through a partner (such as Aether AI or SeedMGL), or where a partner is involved in delivering services to you, we may share information necessary for service delivery. We only share the minimum information required.
• Legal requirements: where required by law, regulation, court order, or governmental authority, or where disclosure is necessary to protect our rights, safety, or property
• Business transfers: in connection with a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction. We will notify you of any such transfer and any changes to how your information is handled.

We do not sell your personal information. We do not rent, trade, or otherwise make your personal data available to third parties for their own marketing purposes.

07 Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure.

Our security measures include:

• Use of encrypted connections (HTTPS/TLS) for data transmission
• Access controls to limit who within our team can access your data
• Regular review of our data handling practices
• Use of reputable, secure third-party platforms for data storage and processing

Where practical, we use Australian-hosted infrastructure. However, some third-party services we use may store data in overseas locations. By using our services, you consent to this transfer where it is necessary for service delivery.

No method of electronic storage or transmission is 100% secure. While we take reasonable precautions, we cannot guarantee the absolute security of your information.

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches (NDB) scheme in the Privacy Act 1988 (Cth).

08 Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your experience and to understand how our website is used.

Types of cookies we may use:

• Essential cookies: necessary for the website to function properly, such as session management and security
• Analytics cookies: used to collect information about how visitors use our website, including pages visited, time spent, and traffic sources. We may use Google Analytics or similar platforms for this purpose.
• Preference cookies: used to remember your settings and preferences for future visits

Managing cookies: you can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or set preferences for certain websites. Please note that disabling cookies may affect the functionality of our website.

For more information about cookies and how to manage them, visit allaboutcookies.org.

09 Marketing Communications

We comply with the Spam Act 2003 (Cth) in relation to all commercial electronic messages.

This means:

• We only send marketing communications where you have opted in or where we have an existing business relationship with you
• All commercial electronic messages identify CMOB as the sender and include our contact details
• Every marketing message includes a clear and functional unsubscribe mechanism
• We honour unsubscribe requests promptly, typically within five business days

You can opt out of marketing communications at any time by clicking the unsubscribe link in any email, or by contacting us directly at tommy@cmob.com.au.

Opting out of marketing will not affect transactional communications related to active engagements, such as project updates, invoices, or service notifications.

10 Your Rights

Under the Australian Privacy Principles, you have the following rights in relation to your personal information:

• Access: you can request access to the personal information we hold about you. We will respond to your request within a reasonable timeframe (generally 30 days).
• Correction: if you believe the personal information we hold about you is inaccurate, incomplete, or out of date, you can request that we correct it. We will take reasonable steps to update our records.
• Opt out of marketing: you can opt out of receiving marketing communications at any time, as described in Section 9.
• Complaints: if you believe we have breached the Australian Privacy Principles or mishandled your personal information, you can lodge a complaint with us. We will investigate and respond within 30 days.

To exercise any of these rights, contact us at tommy@cmob.com.au.

If you are not satisfied with our response to a complaint, you can escalate the matter to the Office of the Australian Information Commissioner (OAIC):

• Website: oaic.gov.au
• Phone: 1300 363 992
• Online complaint form: oaic.gov.au/privacy/privacy-complaints

11 Children's Privacy

Our services are designed for businesses and business professionals. They are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a person under 18 without appropriate consent, we will take reasonable steps to delete that information promptly.

12 Third-Party Links

Our website may contain links to third-party websites, platforms, or services that are not operated or controlled by CMOB. This includes links to partner websites, social media profiles, and external tools or resources.

We are not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any external site before providing your personal information.

The inclusion of a link on our website does not imply endorsement of the linked site or its content.

13 Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

General retention guidelines:

• Client engagement records: retained for the duration of the engagement and for a reasonable period afterwards (typically seven years) to comply with tax, accounting, and legal obligations
• Marketing contact information: retained until you opt out or request deletion
• Website analytics data: retained in accordance with the retention settings of our analytics platform (typically 14 to 26 months)
• Enquiry and communication records: retained for a reasonable period to manage our relationship and respond to follow-up queries

When personal information is no longer required, we will take reasonable steps to destroy or de-identify it in accordance with the Australian Privacy Principles.

14 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the tools and services we use.

When we make changes, we will update the "Last updated" date at the top of this page. For material changes that significantly affect how we handle your personal information, we will take reasonable steps to notify you, such as posting a notice on our website or contacting you by email.

We encourage you to review this page periodically to stay informed about how we protect your information.

15 Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or want to make a complaint, please contact us:

• Email: tommy@cmob.com.au
• Website: www.cmob.com.au
• Location: Newcastle, NSW, Australia
• Business: TPJ Ventures Pty Ltd (ABN: 18 620 693 585) trading as CMOB

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.