We partner with service‑based businesses to answer every enquiry, follow up over SMS, and automate routine conversations – so you make more money from the leads you already have and spend less on admin.
We work with service‑based businesses that live on calls, messages, and bookings
where a missed enquiry often means a lost job.
Four core groups we focus on:
plumbers, electricians, HVAC, pest control, cleaners, roofers
physios, dentists, allied health, medical practices
sales teams, PM/letting teams, maintenance and inspections
lawyers, brokers, financial and insurance advisors
If you rely on enquiries turning into appointments, jobs, or consultations
– and you know some slip through the cracks – this is for you.
Across service industries, the same issues show up:
You’re likely paying for leads that never turn into conversations, and
paying wages for work that AI can now handle reliably.
We become your AI operations partner for three things:
Why this matters:
Once the enquiry is in a text thread, it’s easy to track, follow up, and prove results – and customers are far less likely to keep shopping around.
Why this matters:
SMS has much higher open and response rates than email or voicemail, and responding quickly is one of the biggest drivers of conversion for service leads.
We build simple, industry‑specific flows for:
Why this matters:
Staff time shifts from low‑value admin to high‑value work (on the tools, seeing patients, closing higher‑value clients), and every interaction is logged automatically.
Impact:
Impact:
Impact:
Impact:
plumbers, electricians, HVAC, pest control, cleaners, roofers
We map the calls, texts, and follow‑ups that could be automated without hurting the customer experience.
We connect to your existing systems (CRM, booking tools, phone numbers) or provide our own where needed.
We switch it on, monitor the first few weeks, and tune the conversations so they sound natural and get better results over time.
Across service industries, the same issues show up:
If you’d like more revenue from the leads you already have – and
fewer hours spent chasing people – let’s talk.
Traditional answering services are human‑based, charge per minute, and often just take messages for you to return later. Our system uses AI to answer consistently 24/7, asks the right questions to understand the job or patient need, sends SMS confirmations, and can book directly into your calendar so many calls never need manual handling at all.
Modern AI voice and SMS systems can handle natural, back‑and‑forth conversations and are already being used by Australian service businesses as virtual receptionists. We customise the script to your tone (friendly tradie, professional clinic, etc.) and monitor early calls to tweak anything that sounds off. Most callers are just happy someone answered quickly and helped them, especially after hours.
We design clear rules so the AI only handles what’s safe and simple – basic questions, booking, reminders, and common scenarios – and hands off anything complex or sensitive to your team. For example, in healthcare we avoid clinical advice and instead collect information, book or reschedule appointments, and flag urgent cases for human follow‑up.
In most cases we can route your existing clinic or trade business number through our system so callers still dial the same number they know. For scheduling, we either integrate with your current booking/calendar tools or set up a simple calendar inside a connected system so everything stays in sync.
Because every call, SMS and booking is logged, you get clear numbers on how many enquiries were handled, how many bookings were created, and how many reminders or follow‑ups went out. Many service businesses see fewer missed calls, higher show‑up rates, and more jobs or appointments from the same ad spend once fast AI‑backed follow‑up is in place.
We use reputable AI and automation platforms and connect them through secure, encryption‑backed integrations that are already used in healthcare and financial contexts. For clinics, we keep the AI to operational tasks (appointments, reminders, basic intake) and follow best practices around data storage and access; any specific compliance requirements can be discussed before go‑live.
For a single‑location trade business, we can usually go from first call to live system in a few weeks, depending on how quickly we get your details and approvals. That includes learning your services and pricing ranges, setting up call flows and SMS templates, testing, and tuning the first batch of calls and messages.
Clinics often have more rules around triage, cancellations and reminders, so setup can be slightly more involved, but the core structure is the same: reminders, reschedules, basic intake, and follow‑up. We work with you to define what the AI is allowed to handle versus what must go to your team, then implement and test carefully before expanding to more scenarios.
The goal is not to replace good staff, but to take low‑value, repetitive work off their plate so they can focus on higher‑value tasks and complex customer needs. In practice, many businesses use AI to cover after‑hours and peak times, reduce overtime and stress, and delay or avoid additional hires as they grow.
Pricing depends on enquiry volume and complexity, but most trades and clinics fall into a simple monthly subscription that’s designed to pay for itself with just a few extra jobs or saved admin hours per month. We can walk through rough numbers on a short call so you can see whether the upside in bookings and time saved is worth it for your situation.
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